Return, Exchange & Refund Policy
If your newly purchased item doesn’t fit you or you didn’t received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:
1. Just fill in the return form you received with your parcel, giving us the info we’ll need. Please, pay attention to the form description as you need to be super descriptive in each one. If you missed the form and need a new one just email us at [email protected]
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
- 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
- Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. Exchange with another design. Just choose any other available design from our collections and proceed to the exchange.
2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 14-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with FEDEX a pick-up for you.
3. As soon as we receive it we’ll proceed to the fulfilment of your request. Once it’s completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean, including your original order receipt or packing slip.
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost is 3.00€ if you use ELTA Courier or Speedex. This amount will be deducted from the refund amount.
For International Customers the delivery cost is the same as you paid for the initial order if you use the same packaging you received and send it with FEDEX and will be deducted from your refund.
Note that the order’s shipping charge cannot be refunded.
return & refund department e-mail: [email protected]
Our address is:
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order’s conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
Have fun & never stop exploring.