Terms of Use


Welcome to our online store www.knowmadshop.com. These General Terms define the terms and conditions for the use of the Site. Your action in our online shop, including but not limited to browsing, subscibing to the newsletter, any transaction or communication is deemed as an unconditional acceptance of these Terms of Use by you. For any dispute for part or all of these Terms of Use, you can send an e-mail to [email protected] before browsing or complete the transaction, otherwise you accept all terms.

The Company reserves the right to modify, update or upgrade, unilaterally and without prior notice to the user / consumer / visitor / member of the Site: a) all or part of these Terms of Use, b) part or all of the content and c) all or part of the interface, the structure, configuration or technical specifications of the Website. The Company also reserves the right at any time and without prior notice to the user / consumer / visitor / member of the Site to suspend or terminate the operation of the Site. The user / consumer / visitor / member of the Site acknowledges and accepts all the above.

The use of this Site by you and any transaction in our online shop, is solely at your own risk. Use should be made in accordance with the law, moral and Terms of Use, and to refrain from acts or omissions that may cause damage or malfunction to the site, adversely affect or endanger the provision of services.


The Company reserves the right to freely choose the products offered through the Site and to amend, update and / or withdraw them at any time without prior notice. The same applies to the pricing policy, any promotions and discounts.
The information provided is complete, accurate and updated, whether it relates to our identity, the provided products from our online store. These guarantees are subject to any technical or typographical error, which can not be predicted or can occur unintentionally or through this Site downtime or due to force majeure.

You can navigate to the Site, to freely choose from the online store the products of your choice and place them in your shopping cart. You can choose whether you wish to continue with the order process as a registered member of the Site or to proceed without registration. In any case and in order to complete the order process is necessary to provide your personal information.

The registration process is quick and simple. By entering your personal data and accepting the Terms of Use, you become a Member of the Site and open your your Member Account. Registration and Membership is free, personal, non-transferable and non-assignable. You are responsible for the correctness and legality of the information you give us and we rely solely on your statements regarding your personal information. All of your personal data provided at registration are within the strict policy of data protection and are collected and processed with safety and care.

By registering you consent to the collection and processing of your data under the Terms of Use and Privacy Policy of the Site. At any time and if you want you can let us know that you do not want to have your personal data and that you want them deleted by sending an email to [email protected]. You can at any time access your data, request the immediate deletion or correction of your information. In any case your data kept by the Company only as long as you are a registered member of the Site. Your personal data will not be communicated to any third party and are managed exclusively by our company.

All your personal data, collected through the special electronic form on the Site, is strictly necessary for the performance of those services and the registration indicates your full consent.

If you choose to continue with your order process without registration, you will be redirected to a form for the fill in with  your personal information.
The entry of personal information is necessary to complete the order process. It brings you the responsibility for the correctness and legality of the information you give us and we rely solely on your statements regarding your personal information. All of your personal information you provide to complete the order process are stored only for as long as is necessary to complete the purchase process from you, including the period in which you are elligible for returning the goods. The data fall within the strict policy protection and are collected and processed safely and carefully and only after you express your consent by sending the above form. The Company treats these personal data exclusively for the purpose of completing the order process and the relevant transactions. Regarding the collection and processing of your personal data, the terms and provisions of the Privacy Policy on the Site apply.

Your subscription to the newsletter is not a mandatory procedure. Your subscription to the newsletter service of our company is completed by entering your email address (email) in the corresponding field on our page. Upon completion of your registration you give us your consent to send you information and promotional material for the products and services.

The Company is not responsible if the newsletter is not delivered to the destination. The newsletter may reach the folder spam, so please check regularly that they are stored there. If you wish to cease receiving informative newsletters or you wish to unsubscribe you can notify us by using the corresponding link that appears in the informational emails you receive. The Company uses provider (3rd party company – MailChimp) for recognition (tracking) of the newsletters recipients. It does not deliver to third parties information about full name, home address or other personal data.



1.1 Integration – Order Confirmation
Select the products you want and place them in the shopping cart. Whenever you choose, you can modify the contents of your basket. The prices shown in our products include VAT and are final. The prices do not include any shipping costs.

Click on ‘COMPLETE ORDER’ button to complete your purchase. By submitting the order the system will send a message to the email which will notify you that we received the order. In the email you will see information about the products you have ordered and the terms of the order.
When the order is delivered to the courier company you will receive a new message.

1.2 Cancellation / Modification Order
Cancellation of orders may be made in the following cases:

– Before you make your order you have the opportunity to remove the quantities of products in your basket that you do not want to order by pressing the “DELETE” button.

– After the completion of the order, but before the products are dispatched you can cancel your order by sending an email to the email address [email protected].

– After the product is dispatched you may excercise the right of withdrawal.


The payment methods described on page “PAYMENT“.


Please see the “SEND PRODUCTS” page.


5.1 Conditions for exercise

You have a period of fourteen (14) calendar days to withdraw from the purchase through our online store, without stating the reasons or provide us any explanation (unnecessary backtracking). The right of withdrawal is exercised when you want to return the product purchased from our online store and get a refund. For the procedure for exercising this right, please see page “Product Return”



1.1. Use / Site Operation: Both parties (company and consumer) are bound to fair and in good faith use and operation of the website. The Company is taking all necessary measures for the uninterrupted operation of the Site but reserves the exclusive right to permanently or temporarily interrupt the operation with or without notice or without notice to users / consumers / visitors / members of the Site.

1.2. Exclusive Responsibility of the User / Consumer / Guest / Member.
The user / consumer / visitor / member is solely and exclusively responsible for the lawful use of the site. Membership is only possible for natural or legal persons with full legal capacity.

1.3. Prohibited Uses

The user / consumer / visitor / member undertakes and accepts that it will not use the Site to send, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, violated to the privacy of another, shows empathy, or is racial, ethnic or other discrimination, may cause harm to minors in any way.

Prohibited is any act or omission by the user / consumer / visitor / member, which (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of the Company and third parties, (b) contains viruses, files or programs designed to interrupt, damage, destroy or inhibit the operation of any computer software or hardware, intentionally or unintentionally (c) contravenes existing Greek and EU legislation (d) damages the reputation and the reputation of the Company, its Partners and related companies and / or other users / consumers / visitors / members or may violate any personal or other data of users / consumers / visitors / members of this Website.

Moreover prohibited is:
(A) Any access or attempt to access information and data (including personal data) through the Website.
(B) Access to the Site to create or manufacture a product or service that competes with our own products / services.
(C) facilitate in any manner and by any means third parties to gain access to the data allocated to the Site from its Members.
(D) any Software piracy form, hacking and / or theft, copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation data Production Work (including personal data) and information, including content and material (photos, graphics, texts, etc.) of the Website.

1.4 Guarantee Limitation – Responsibility

The Company always acts in good faith and within the framework of the provision of the legislation and the Terms of Use. Therefore it takes all the necessary technical or other measures and make every effort to ensure that (a) the online store can function continuously and properly without any problems, delays, errors or mistakes, (b) data / information transmitted through this web site are protected with backups, (c) the technology used by the site or servers do not contain viruses or other harmful components or software.  The company PROVIDES NO GUARANTEES on the above and is not required to your compensation if you suffer any prejudice for the above reasons.

In addition, the Company does not guarantee (a) the relevance, effectiveness and efficiency of its products and (b) the proper and adequate execution of transactional obligations of other users / consumers / visitors / members of the website.

The Company shall make efforts for the maintenance and availability of the Site content. Nevertheless, users acknowledge that the Company may at any time at its discretion modify and / or discontinue temporarily or permanently all or part of the site with and / or without notice to users, since availability may influenced by the user equipment from other networks, the large number of people who try to make use of the site at the same time or other causes.

Therefore, the Company is not responsible for any kind of damage derived from the inability of users access to it, the cessation of all or parts of it, delay, non-delivery, failure or poor reception quality of or loss of services content, the existence of any kind of errors.

The Company is not responsible for any technical problems that might occur when users attempt to access the Site and are related with the operation or compatibility of their own infrastructure with the use of the Site. Moreover, the Company has no liability for acts or omissions of third parties, especially unauthorized third party interventions in products and / or services and / or information available through it.

The Company has no civil, criminal, or other liability for any loss that is due to: (a) errors, omissions, technical obstacles, failures or malfunctions of telecommunications networks, the Internet, the website of the Internet Service Providers, (b) the permanent or temporary closure of website or certain services and / or interruption of supply of certain products through the online store, (c) events, conditions, actions, acts and / or omissions of the Company or third parties including other users / consumers / visitors / members of network place, for which the Company makes no warranties and bears no liability as defined herein, (c) information and other content to publish and notify any third parties.

The Company reserves the delivery time of products in cases of force majeure.

The Company reserves the right at any time to temporarily or permanently discontinue all or part of the operation for maintenance or updating purposes or for any other reason.

The Company provides no guarantee for the availability of products, but ensure that timely information of the consumers.

The Company is not responsible in any way for your communication with third party service providers who advertise or advertised on the Site and to any possible commercial transaction that may arise from the relationship between you.

The Website may include links to other websites. The Company in no way embraces or accepts the contents or services of other websites that may be linked via links and expressly disclaims any liability for any content, privacy policy, quality content and services. Moreover, the Company bears no responsibility for any non-availability of these web sites, their policy on the protection of personal data, the quality and completeness of the information and services.

The Company does not review or make any preventive control of the content and information they publish and notify third parties and is not responsible for them.

The Company makes every effort that the products are reflected in fotografiespou presented as it actually is. Due to various technical issues can sometimes colors not reflected accurately and the final product obtained has color variations. The difference may be due to the resolution of the screen brightness and the same photo. The customer accepts such deviations and the company is not responsible for it.

 The Company is entitled to temporarily or permanently exclude a member at any time without giving any reasons, ie to cancel / delete / block access and / or participating member (temporary and / or permanent) without raised claims against the Company. It is understood that the member is prohibited to join the Site again with the same or other data, unless the Company expressly consents to this. To this end, the Company will maintain the personal information in its system in order to be able to identify any of the subsequent recording attempt. That is particularly (but not exclusively) for breaching the terms of use of the member, who as a whole are identified and concluded as essential, in case of request from any authority, the Court, in case of a complaint by a third party.
The Company reserves the right at any time, without giving any reason and without penalty, to suspend or terminate the provision of services and / or operation of the Site permanently or temporarily, without if to do so under no obligation to provide prior information of members. 


All contents of the web pages of this website, including images, graphics, photographs, texts, services and products are the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international treaties.

Any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, part or all of the contents in the website is prohibited for any purpose other than strictly personal use, unless the Company has given its consent in writing.

The names, images, logos, brands and trademarks that represent the Company and / or its online store and / or third parties contracted with them and the products or services are the property of the Company and / or more third parties and is protected by Greek, European and international trademark laws, intellectual property and unfair competition.


1. Safety: The customer information is not disclosed to third parties, and while browsing the site remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all transaction and dispatch your personal-data data to and from the Site procedures as not exhaustively in the shopping cart, the wish list, to your personal page registered user, the registered user account creation page (log in), in the order form, during the transfer of data to and from the company etc.

The codes used to identify you is a) the Username (e-mail or username) and b) the Security Code (password), that each time you enter your provide access securely to your personal information. You can change the above codes at any time and as often as desired. The only person who has access to your information you are through the above code and you are solely responsible for maintaining the secrecy and hiding them from third parties. In case of loss or leakage should be an immediate alert us otherwise, our Company is not responsible for the use of secret Password Security from unauthorized person. We recommend, for safety reasons, to change the above passwords regularly and avoid using the same codes and easily detectable, using, if possible, letters and numbers, and symbols to create your passwords .

2. Transaction Confidentiality: All information transmitted by the user / consumer / visitor / member on the Website are confidential and the Company has taken all the necessary measures to use them only to the extent necessary in the context of service . Some of the measures taken are the following:
– The Company does not disclose customer information and transactions, unless written authorization from you or this court order or decision of any public authority.
– In the event that the Company uses third parties to support its systems, ensure the guarantee of confidentiality.
For your own safety, you will also have to handle all the information provided through the service as confidential and secret and not to make any disclosure to third parties.



These Terms of Use constitute the final conditions in force with respect to the provision of the company’s services.


No delay, neglect or forbearance of the Company to enforce any term of this to any user / consumer / visitor / member, constitutes a waiver of its rights.


If any part or term of these Terms is declared by a court decision invalid / s, such nullity shall not affect the validity of the remaining portion of the document, which will remain on force. The Company will seek to replace each invalid condition with new valid term.


Any dispute between the parties relating to the application and interpretation of the terms of the contract, the existence or absence of rights and obligations of the parties to a contract or tort, construed in accordance with Greek law and subject to the exclusive jurisdiction of the courts of the city of Athens, in whose jurisdiction the parties submitted today voluntarily.


These terms of use may be modified at any time by the Company with or without prior notice. Any modification of the conditions applicable to their posting on the Site, the users / consumers / visitors / our States are required to inform themselves about the content of any amendments / changes to the terms.


All refunds and credits are interest-free.


The headings used in the conditions of use set for ease of reference in terms and is not to be interpreted.


You can send email to [email protected] stating your name and order code.


The Company complies with the Code of Ethics of the Greek Electronic Commerce Association (Greek eCommerceAssociation- GRECA), which sets minimum standards of professional conduct and ethical behavior among all shareholders that make transactions via digital channels.


The user / consumer / visitor / member of the Site declares that has read the terms which accepts in full and recognizes that they govern all services provided by the Site throughout the course of navigation in the Site.

Scroll to Top